Returns & Exchanges
Keychron offers a 7-day return policy for all products purchased through our official store, provided they are in original packaging and like-new condition. We are committed to ensuring your workstation setup meets your expectations through high-quality mechanical keyboards and accessories.
Initiate a Request
Contact our support team at [email protected] within 7 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original box, including all cables, keycap pullers, additional keycaps, and manuals that were included in the initial shipment.
Ship the Item
Affix the provided RMA label to the exterior of the package and ship the item back to our designated warehouse using a trackable courier service.
Inspection and Refund
Once our technicians verify the hardware's condition and functionality, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing